Systems Support Coordinator
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Purpose of the role
- Proactively supporting the backend administration processes of all workstreams.
- Manually attach and issue service reports to customers as each job is completed.
- Assist with the high-level validation process to ensure job closure.
- Provide admin support for the receiving and processing of purchase orders.
- Supporting and responding to Finance queries and administration relating to Ergéa’s service delivery across all functions.
- Maintaining existing Excel based templates and regularly updating them.
- To Work with various areas of the CCC to support demand, optimisation, and real time service progress by supporting demand overflow when required.
- As a customer focused organisation all employees are expected to acquire basic product knowledge and take responsibility for providing effective front-line customer support by answering telephone calls or emails when required
Performance indicators
- Must be Excel competent and confident around spreadsheet creation.
- Strong attention to detail.
- Excellent communication and interpersonal skills with an ability to interact at various levels.
- Works in a structured and methodical manner, deadline oriented.
- Pro-active self-starter.
- Good team player.
- Can do attitude with the ability to drive change
Capability Profile
| Maths A Level (GCSE Mathematics essential) | Desirable |
| Any other Financial Qualification | Desirable |
Skills and experience
| Intermediate Excel | Desirable |
| At least 2 years’ experience within a call centre environment | Desirable |
| Experienced in data input | Desirable |
| Working knowledge of data maintenance in CMMS | Desirable |
| Numerical, analytical & logical mind | Desirable |
| Good written & verbal communication skills | Desirable |
| Attention to detail | Desirable |
Languages
| English | Essential |
Other
| DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure) |
| A DBS Enhanced Disclosure is required for all applicants.
The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report. |
| Ergéa Quality Assurance and Environmental and Health & Safety |
| Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies. |
ERGEA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
The Company
Ergéa is the leading service provider of equipment solutions to the NHS and private hospital groups in the UK.
Our vendor independent solutions are best in class, ensuring our customers and partners have access to modern medical equipment and technology on a fully managed and funded basis.
Our long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services. This wide range of service, places Ergéa as the market leading provider of Managed Equipment Services (MES) in the UK as well as the leading independent maintenance provider, focused on providing quality services to support excellent patient care.
Drawing upon over two decades of operational experience, our team bring a wealth of expertise and a deep understanding of the challenges facing our clients in the UK and Ireland.
The Benefits
The Benefits
Private Healthcare
Employees Assistance Programme
Salary sacrifice pension
Electric car scheme
Cycle to work scheme
Great working environment
Our Values
Care
Collaboration
Curiosity
Caution
For more information regarding our Values & Commitments, please click here.
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